https://sleekflow.io/blog/whatsapp-auto-reply-bot
The above research well illustrates that people nowadays are too spoiled to wait. In other words, replying to your clients in just a second is not a saying but rather a reality. Remember when you got your message from your credit card company once you signed your dinner bill or the notification you received the second after you checked out your online shopping cart? Seriously, everyone, every sector has utilized this auto reply function through different media and autoresponders are always more popular.
When it comes to customer service, no matter if it’s for some urgent product issues or the first-ever product inquiry, customers are particularly eager for your reply. Busy clients would not cater to your working hours. They might assume the inquiry is overlooked as long as it is not yet acknowledged. 51% of customers would not come back if they had a terrible experience.
That’s why auto reply or automated messages are helpful. Immediate acknowledgment does not just ensure clients, and its automatic nature can lessen the workload and hence save cost. have you ever thought to have automated messages on WhatsApp business and how that can support your clients relationships?
One of the perks of using WhatsApp Business is this mighty tool called auto reply. Whether you're using the WhatsApp Business web, mobile app or WhatsApp API, you are able to set up WhatsApp auto reply bot or automated messages to help you stay connected to your customers 24/7.
If you're using the free WhatsApp Business app, you can create away messages that inform your customers instantly that you're OOO and let them know when you can get back to them.
With WhatsApp Business API (the paid version), you can do much more with auto reply. On top of creating template messages, you can also define the scenarios or keywords in which certain pre-set template messages are automatically triggered, also called autoresponders. This allows you to send relevant automated messages on WhatsApp and create value for your customers beyond office hours.
Not sure what how WhatsApp Business can help? Here's everything you need to know about WhatsApp Business-need-to-know.
There is an auto reply built-in function you should leverage for your WhatsApp Business account. It is free of charge, so no harm to try anyway!
You can set away messages when you are busy, out of the office, or away from your phone. A default message will be generated and delivered automatically to all or some of your contacts. You can also set schedule away notifications at a particular time, such as during non-business hours.